My Google Nest Cams won't connect to Google home

[Khristhan]

My Google Cams with battery and without floodlights no longer connect to Google Home. I set it to factory settings and used the code that is on the camera because I no longer have the QR codes. According to the instructions, they should glow blue at some point after I plug them in, but they continue to glow white. I carried out the process right next to our Fritz!box7590 router. I then deleted the cams from my nest and reset them several times. My cell phone (Samsung Galaxy S23+) is also in our WiFi with the Home app and the WiFi is also active. I can control the TV and soundbar without any problems. I'm slowly running out of ideas. I hope you have some advice. I just don't know what I could have missed. Thank you for your time. Greetings from Germany, Christian

[MplsCustomer · Accepted solution]

@Khristhan 

Did you follow these factory reset instruction?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=18062425338302261129-NA#zippy=%2Cnes...

[Khristhan]

Hi  MplsCustomer,

thanks for your help. I´ve used your information and now my cameras are working again

[EmersonB]

Hello folks,

@Khristhan, thanks for reaching out here in the Community. We're glad that this issue has been resolved. Let us know if you have additional questions.

I appreciate your help, MplsCustomer.

Regards,

Emerson