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My nest doorbell is peeling!!

JuliaC
Community Member

HI! I really like Google Nest products, and I have bought whole sets for my new home. However, I notice my Nest doorbell (wired) is showing wield peeling on the surface. First, I thought it's a packaging film, and try to peel it off, but once I touch it, it's solid like a thin glass touch. I purchased it in late 2019, and installed in mid 2020, so it's less than 2 years use and showing this bad cosmetic issues. It's really not a good impression for my home and for the Google products, which my friends always ask me if I will suggest them to use the google home system for  their new homes. Please help me solve this issue. Very appreciated any help. Thanks!

3 REPLIES 3

JuliaC
Community Member

Here are the photos of my doorbell. It's peeling pretty bad.

https://share.icloud.com/photos/052JuN3fy-EeWjFyfrtVor0-g

JuliaC
Community Member

I filled the form 3 days ago, but still receive no response. Here is my photo of current condition. It's really annoying to see a nice working product with such bad quality finishing. 

Here are the photos of my doorbell. It's peeling pretty bad.Here are the photos of my doorbell. It's peeling pretty bad.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. To keep this request organized to a single individual, please be aware that this thread will be locked.

 

Best Regards,

Brad.