My nest hello doorbell is peeling!!!

[laurentbourg]

 

Hi all, did anybody encounter peeling issues with their Nest doorbell? My Nest doorbell is over 1 year old (therefore past the 1 year warranty in the US) and started peeling off, see pic. I initially thought I forgot to remove the protective plastic but it turns out to be part of the device. It looks awful. I contacted google who unashamedly told me they couldn’t help me because it was not under warranty!! This is clearly a manufacturer defect. 

[Brad]

Hey there,

I hope you're doing well! I am terribly sorry to hear about your Nest Camera mount issues. I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you. I cannot guarantee I can get you a replacement, but I can submit your request for one. We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[laurentbourg]

Thanks Brad for reaching out, I have provided to you all the information you requested, please let me know if you need anything else. I really hope you can help me with my issue. 

[laurentbourg]

I have not received any updates.

[Brad]

Hey there,

Thank you for your patience. I have submitted the request for a replacement already, and here is your Case Id: 3-2107000032278

Please note: now that I have submitted the request, I will be locking this post.

Best Regards,

Brad.