Neat Cams not working on iPad, but everything else

[Jhwprice]

My Nest cams work on our phones (Apple and Android), our laptops (Apple and PC), but rarely work on my iPad. It constantly goes offline or says not connected for both cameras, even when they work on the other devices. I’ve reset network settings on my iPad, deleted and reinstalled the app, made sure I have most up to date os, etc. Any help would be great as I intended for this to be my baby monitor and it’s not reliable at all!

[EmptyNester]

Wow, that is odd for everything to be working so well except for the iPad.  The only thing I can suggest is to contact Google and speak to an actual Google Tech.   You can open a support ticket here and it will let you speak with someone on the phone.

https://support.google.com/googlenest/gethelp

If you get this resolved please return here and let us know what the problem was.

Good luck

[aatienza]

Hey Jhwprice,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, EmptyNester.

Thanks,
Archie

[aatienza]

Hey Jhwprice,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve