Neat Cams won’t connect to network

[Hrucece]

I have two neat cams that will not connect to the internet. I have tried everything to get them going. Reset router and neat cams even tried connecting them on a different home account and they still won’t work. I’ve only had them for about 10 months.

[MplsCustomer]

@Hrucece 

Which cameras do you have, the older Google Nest Outdoor Cameras or the newer Google Nest Cameras (Battery)? (The answers you get here may vary depending on which cameras you have.) Did the cameras just go offline one day? Are you able to livestream either camera from the Google Nest app or the Google Home app? Do either of your cameras show up on Google Nest's new beta site for live-streaming Google Nest cameras?

https://home.google.com

If you don't get any answers here, you could try contacting Support:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello folks,

@Hrucece how's it going with your Nest camera? check in and see if you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie