Neat cam suddenly going offline

[Bnanny]

We’ve had a nest cam set up indoors for about a year and a half. It’s been working well until this past week when it suddenly started showing offline and not responding.

When I unplug it nothing changes.

When I reset our internet the nest cam comes back online.

However, everything else in our house connected to the internet has no issue. This leads me to believe that the nest cam is glitching somehow. I’ve had to reset it 4 times in the last week. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Bnanny]

Hi, thanks for replying. The issue seems to have resolved on its' own, but I have no idea what caused it in the first place or how to address it if it happens again. Resetting the wifi seemed to help at times, but it was odd because no other device in the house was having connection issues at the time, the camera hadn't been moved, and unplugging/replugging seemed to accomplish nothing. Any ideas?

[Brad]

@Bnanny

I am relieved to hear that your issue is resolved! My guess is that it may be farther away from the wifi connection point which could cause it to disconnect  consistantly. If you can move your wifi closer, this could help! Also, just a good restart will usually fix it as well. 

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James