Need replacement shells bc of a dumb electrician

[AHall]

Hello,

I purchased 3 Nest hello doorbells (model:NC5100US I think) back in 2021. I finally had an electrician install them a couple weeks ago and he didn’t read the directions. He filed down the top tab of the shell plate on all three. So now the doorbells don’t stay in place and just fall out. I need 3 replacement shells. I am willing to pay for them! How do I go about getting these?

Thanks in advance.

[Rubes]

Unfortunately spare parts for the Nest devices are not readily available. You can try contacting support but almost every time people report back that support wasn’t able to send parts. If it were me, I’d make the electrician purchase three totally new Nest doorbells.

[SteveT1]

Hi folks,

I appreciate the help @Rubes. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve