cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nes5 Cam stuck in zoom mode

Moxiewriter
Community Member

My nest doobell is stuck in zoom mode althouh I did not zoom in.  I'm unable to pinch the screen as before? Is this a software update?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Moxiewriter 

You may have accidentally triggered the zoom and enhance feature. See the Google Nest Help topic below. See the "Enhance your camera's view" section near the end for how to turn off the "Enhance" feature. (This is an old feature of the cameras that work in the Google Nest app.)

https://support.google.com/googlenest/answer/9251364?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

How’s it going with your Nest doorbell? Have you tried the steps shared by MplsCustomer? If so, how did it go?

 

Let us know if you have any other questions.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Moxiewriter,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,
JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT