Nest 2 doorbell will not connect.

[Jacobs503]

Can somebody please please help. I've just had a new router it in and changed everything on my Google home app. Home hub, speakers, the lot. However my Nest 2 doorbell will not connect no matter what I do. I've deleted from my google home. I've factory reset it. Plugged it in as you do from new and it still won't connect. To say I'm getting pee'd off is an understatement. Has anybody got any ideas to get it connected please?

Thanks 

[EmptyNester]

Hello,  If you search on this forum you will see MANY people reporting the same difficulty.  Because changing WIFI on Nest cameras is such a headache the best recommendation is for you to name the new WIFI network with the EXACT same WIFI Name and Password as the old one.  That way all your devices (including the Nest Cams) come right up.

If you are not able to do that here is the official instruction sheet on how to change routers.

If this works please return here and let us know....  Here are the 2 links that might help you....

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

[EmersonB]

Hi everyone,

@Jacobs503, thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Doorbell? How far are they from your Wi-Fi router? Were you able to read the information and follow the steps on the link that EmptyNester has shared? Looking forward to your response.

I appreciate the help, EmptyNester.

Regards,

Emerson

[EmersonB]

Hey Jacobs503,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Thanks, 
Emerson

[EmptyNester]

@Jacobs503 Hello, were you able to get it working?

[EmersonB]

Hi everyone,

@Jacobs503, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for following up, EmptyNester.

Regards, 

Emerson

[Jenelyn_O]

Hey Jacobs503,

I wanted to follow up if you still need help. Please let us know if you’re still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for the help, @EmptyNester and Emerson.

Best,

Jenelyn

[Jenelyn_O]

Hi Jacobs503,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn