Nest Aware: No Compatible Device

[Rseibert]

I recently purchase a 2nd Gen Wired Doorbell.  Installed the device.  After installation was complete, I upgraded to Nest Aware.  Now I am trying to setup face recognition and Nest Aware states no compatible device.  I have also installed the wired came with flood light.  My app on my Android shows the subscription, but on the web it does not show my subscription.  

[MplsCustomer]

@Rseibert 

One possibility is that your Nest Aware subscription is for a different Google Nest "home/structure" than your doorbell and floodlight camera, or on a different Google Account.

If you go to your subscription here, and click on your subscription, it should show you the name of the Google Nest "home/structure" to which it applies:

https://store.google.com/subscriptions

The name of your Google Nest "home/structure" is also displayed on the initial screen in the Google Home app.

If that doesn't resolve your issue, you can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hey everyone,

@Rseibert, thanks for posting in the Community. I’m sorry to hear that you’re having trouble with the Nest doorbell. I wanted to check if you still need help with this. Have you had any chance to contact the support team as suggested by MplsCustomer above? If yes, how was it?

You can also check out this guide for tips on Nest Aware basics.

Reach out if you need any assistance or have any questions.

I appreciate your help, MplsCustomer.

Best,

Lance