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Nest Battery Door Bell Full Event Record

rickk60
Community Member

I just bought the Nest Battery Door Bell and I had a delivery to that door. I was able to see him walk up and start to write a note when it stopped recording. Is this right? Should I be able to see a recording of the whole time that this person is at my front door? I also want other outdoor battery cameras to do the same. Any suggestions?

7 REPLIES 7

sdarisi
Community Member

Same experience here. The functionality is limited unless you subscribe and pay for capturing/viewing longer periods. Atleast that is how I understand it

rickk60
Community Member

I am really having a hard time getting this set up and working all the time and the way I hoped it would work. If there was a person that you could talk to and get answers needed I would be jumping for joy!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

rickk60
Community Member

Actually no. I have battery camera's so having Nest contracts do not help. I am having several times that I can see camera turn on, however it did not record the event and some that did record stopped before car was outside of camera view.  I am beginning to believe these were a mistake!

Brad
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.