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Nest Battery Doorbell stopped sending notifications after I charged it.

jesse5
Community Member

Notifications for my new Nest Battery Doorbell were working just fine.  The battery was getting low, so I charged it (using Nest supplied charging cord.)  When I reinstalled the Doorbell on the mounting plate at the door, notifications stopped working.  I have checked all settings on my phone HOME page and under my Android phone's SETTINGS menu. and they are all exactly the same.  I tried resetting the Doorbell, but that did not help.  I tried restarting my phone, but that did not help.  I spent 45 minutes on the phone with Nest Tech Support, but the tech could not find any reason the notification were not working.    This is extremely frustrating.

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.