cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Battery Doorbell

Park71
Community Member

Hi, I have just purchased a Nest Battery Door bell and I have it sync’d to Next home hun (2nd generation).  I am struggling to get the hub to sound a chime to alert us someone is at the door.  I have reset the bell and switch chime on but as soon as I remount bell it goes to off.

Without a chime sounding somehow it is pretty useless 

Any help greatly appreciated 

1 Recommended Answer

Jeran
Community Specialist
Community Specialist

Hey there,

I'm just checking up on this thread, I'm glad to see Kaivalry were able to resolve this issue! In that case, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

View Recommended Answer in original post

15 REPLIES 15

MplsCustomer
Bronze
Bronze

@Park71 

Are you trying to ring your existing indoor doorbell chime by wiring your battery doorbell to the doorbell wires? Or is your doorbell wireless? If it is the latter, then I suspect the software may be turning off your "Indoor chime" setting automatically when you mount it because the doorbell isn't wired; if you want to get notifications on your Nest Home, you need to turn on "Visitor announcements" in your doorbell's Settings.

https://support.google.com/googlenest/answer/7672451?hl=en

Hi all!

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks for your help here, MplsCustomer and Jeran.

 

Best,

JT

Park71
Community Member

No I just want it to come up on home hub so if I’m out and someone is here without the app they know someone is at door. I’ve checked everything you suggest and that’s all ok.

@Park71 

Your first post said you "switch chime on but as soon as I remount bell it goes to off." What goes off? The "Indoor chime" option or the "Visitor announcements" option?

If "Visitor announcements" is turned on for your doorbell, you should get announcements on all Nest Hubs and Nest speakers in the same Google Nest "home" on the same Wi-Fi network. (That's how it works at our house.) Perhaps there is some problem on Google Nest's servers that is temporarily delaying your "Visitor announcements" setting from going into effect.

sorry I meant on the app. Hopefully that’s what it is and it rectifies itself soon 

If it's anything like me, it's that the option for doorbell chime turns off upon mounting the doorbell. It's running on battery power and, for some ungodly reason, the device won't chime on a Google device unless it's wired. As our home is not wired for a doorbell, this is incredibly frustrating.

@Kaivalry 

The option under Settings | Doorbell | Indoor Chime applies to whether the battery doorbell will ring your existing indoor doorbell chime,  (the one that worked with your old doorbell) through your doorbell wires (if you had a wired doorbell and a doorbell chime), and it makes sense that the option would be disabled if your battery doorbell is not wired.

In order to get announcements on your Nest Hubs, Minis, and speakers, you have to turn on "Visitor announcements" under Settings | Doorbell.

https://support.google.com/googlenest/answer/7672451?hl=en#zippy=%2Cturn-visitor-announcements-on-or...

Park71
Community Member

This is what we are finding so far, which is absolutely ridiculous making it a waste of money and useless, unless as previously mentioned there is a lag/error with the system

MplsCustomer
Bronze
Bronze

@Park71 and @Kaivalry 

I think it’s a serious defect if “Visitor announcements”, when enabled on the doorbell, do NOT work when the battery doorbell is on battery power. 

Figured out how to make visitor announcements sound; my phone is on DND, so I had to turn it off for the announcement to sound on my Google home speaker; I also figured out that if I let them Home app bypass DND, the notifications would sound on the home speaker. So, annoying, but I figured it out. Not sure why my phone's settings mattered for it, but it works.

@Kaivalry 

That's very odd. We tried setting both of our iPhones to "Do Not Disturb", but a doorbell press on one of our Google Nest Hello Doorbells still sent a "visitor announcement" to our Nest Hubs. That makes sense to me; "Do Not Disturb" on our phones should not affect our Nest Hubs.

Agreed, it's very odd! I'm really not sure why that effect happens. I've been searching settings and haven't found an answer yet.

Jeran
Community Specialist
Community Specialist

Hey there,

I'm just checking up on this thread, I'm glad to see Kaivalry were able to resolve this issue! In that case, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

Park71
Community Member

Hi. I have reset everything and now I am getting notifications on all devices. The video shows up on the hub when the bell is pressed. Thanks eveyone

Jeran
Community Specialist
Community Specialist

Hey there Park71,

I'm glad to hear you got everything working! In that case, do you have any more questions that you need addressed?

Thank you,
Jeran