Nest Battery Outdoor Camera is Terrible

[Trmckin21]

The Nest Cam Battery is the worst google product I have ever owned. A quick Google search shows me that all my issues are common and the only response from Google is to submit a report and get the run around. I purchased this camera because there is no power outlet close enough to where I need to place it, so we bought the solar panel. So we get a mix of battery and power functionality. I am able to see a live stream in the home app (which is ridiculous I can't use the nest app in the first place) but this camera takes longer than my others to wake up. So is the last steam to load everytime.  We have the wake up sensitivity to high and the event length to max 3 minutes... Yet the camera misses more than half of all event (Nest Hello catches them all) and when it does record it starts when the car or person is already almost out of frame... then sometimes it will just stop the video a few seconds in when there is still a person or car moving. The home app is also constantly freezing or not loading recorded events. This thing is useless for security purposes. I love my nest cam IQ and Nest Hello. But this new camera is garbage. This will be my last nest purchase. Let's not forget that not long after I purchased my Nest Guard google dropped all support for it. They obviously don't care about home security.   We will start migrating to a company who cares about home security soon. Very disappointed in Google. 

[Brad]

Hey there,

Sorry to hear about your experience, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

[NH_Living]

The outdoor camera battery is AWFUL!!!! The cameras I have with the wire attached AND utilize Nest App are great. No issues there, BUT, these outdoor cameras "battery" suck. I have them plugged in constantly with the outdoor cable, but it still uses the battery and drains... To make matters worse, I called to speak with someone. It was death by a thousand questions. I was on for an hour repeating what I already said... Then we got disconnected... UGH!!!!! Lastly, I'm pretty experienced with this stuff, so I did disconnect the camera, reset the camera, and removed the device from Google Home to try it again, but it still will not go LIVE. Even plugged in it utilizes the battery. At this point, I'm done. I'm researching other systems out there. Anyways, sharing this note with ANYONE thinking of going with these Nest Outdoor Battery Cameras. Do it at your own risk and Google, stop changing what works. The Nest App is WAYYYYY better than Google Home and the cameras that come with outdoor cords are great, so why did you discontinue them?????

[MplsCustomer]

@NH_Living

If your Google Nest Camera (Battery) is plugged in all the time with the optional power cable and it's draining the battery, something is wrong. Do you have the USB plug seated securely to the bottom of the camera and is the cable feeding towards the FRONT of the camera? (Customers in this forum have had issues with both.) If you check Settings | Battery, does it show "Plugged in" with an infinity symbol? If so, then I'd suggest your camera and/or the power cable are defective and you should contact Support (https://support.google.com/googlenest/gethelp) about getting it replaced.

We've had a Google Nest Camera (Battery) for 14 months plugged in with the optional 10-meter power cable and it's "Live" all the time and the battery has remained charged with no interruptions, including a Minnesota winter with temperatures as low as 20 below zero Fahrenheit.

[NH_Living]

Thanks for the feedback. Yes, everything is plugged in correctly, and did everything recommended several times. No, there is no infinity symbol, which means it’s not receiving power through the cord, and that’s the crux of the issue. I’ve called support twice, and they’ve made it impossible to get a replacement. The second call was a little over an hour, and then we got disconnected. My issue is that I do not trust this system to protect my home. I have a Nest Aware account (the best one they offer), and these battery cameras do not capture and/or record consistently. Anyways, I can go on, but it’s not worth it. Again, thanks for the reply.

[MplsCustomer]

@Brad

If this customer has their battery camera plugged in and it is not receiving power through the cord, shouldn't they be able to get their camera and cord replaced?

[NH_Living]

I appreciate you asking, but I did replace the cord. This is what I tried: Removing device and reactivating, 2 different cords, I reset using the button on back of the camera, etc… I do believe the camera is faulty, but getting customer service to replace was a nightmare. On the 2nd try I sent in pictures, serial, you name it… then after an hour we get disconnected. I’m ranting again, but I did think of the cord issue, and ordered an extra cord just in case. Didn’t help.

[Brad]

Hi folks,

In regard to your power cable, if you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hi there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[NH_Living]

This is the same form I filled out three times. Yes, I need help, but I’m not going to get it from Google. I’m going to search for other options at this point. No offense, but your form is exactly what’s wrong with Google. I have to repeat myself several times, but get no solutions.. Thanks for reaching out, but I’ll pass on any additional Google help.

[MplsCustomer]

@aatienzaand @Brad

If @NH_Living has a faulty battery camera AND has contacted Google Nest Support at length several times AND has filled out your "form" three times to get a replacement, then why hasn't @NH_Living 's faulty camera simply been replaced? Other customers in this forum have had battery cameras that wouldn't charge, and they've had either their cameras and/or their charging cords replaced.

[aatienza]

Hey folks,

I'm sorry for the trouble, but we haven't receive the form you submitted. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.

Thanks,

Archie

[aatienza]

Hey everyone,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie