Nest Cam 1.69 Update ruined night vision even more

[SuperAdam]

So Google updated their nest cams AGAIN and further ruined Night vision, day time HDR got a bit better but nowhere near as good as it was with 1.65 software, I about had it with Google, look at these picture and tell me if I'm imagining things, the picture on top is the new 1.69 software and the one on the bottom is the 1.67 software just a few minutes before the update, look how fuzzy and grainy everything is with the update, it's like everything is out of focus, STOP MESSING WITH THE CAMERAS GOOGLE, we paid money for this, it's literally unusable at night now. 

 

[chaybee]

Only everyone in this thread.  

[WKEVINDAVIS]

GOOGLE WILL NOT TAKE THE BLAME, BTW, THEY CLEAN YOUR LENS😂😂😂

[WKEVINDAVIS]

THEY *SAY CLEAN YOUR LENS.🤭

[GeorgeS1]

I too have this issue with my cameras.  I have found them to be impacted by low lighting as the video is fine during the daytime but will heavily degrade once dusk falls, with or without night vision on.  My porch light is not bright but it's not enough lighting for the doorbell camera to remain clear with night vision off.

[larrymcj]

As usual, it will eventually be resolved by a future update. Until then, I wouldn't expect Google to take ownership or comment on the problem. That's just not what they do. 

[RavenManiac]

And this is one of the main problems. I tend to judge people and companies by how professionally they handle their problems. There's nothing wrong with making a mistake. We're human. It Happens. But admitting one's mistake and fixing it ASAP is a sign of good character. Unfortunately, Google fails miserably in this regard. 

[Super_paulie]

Makes you wonder what sort of testing they did. We all pretty much noticed it from day (night) 1 that it was messed up, so not exactly difficult to test. It's like they didn't even bother, so it begs the question what was their agenda, I assume to save on storage or bandwidth.

[RavenManiac]

That's why I wish Google were more transparent. If a company refuses to acknowledge an obvious and documented problem, people are left to their own devices. That's when the conspiracy theories begin. A company as large as Google should know that.

And, if Google doesn't value the Nest brand or it's not a big enough profit center for them, then they need to respect their customers and sell it to another company that will support it.

[mrmagloo]

When you get to the point where nothing is shared for well over 2 months and heading into 3 months, and the support team, instead of acknowledging a problem, tells people to do factory resets - which requires losing all histories and time consuming setups and zones, it's very frustrating.  This enormous problem should have been noticed during the first 24 hours by a beta team. The fact that they moved forward with the update tells me they took shortcuts by perhaps not running a beta or the beta team is a bunch of retards.

Either way, once the issue was eventually noticed in the general population, which was rather quickly, the fact that they did not roll back the update immediately is mind boggling and quite upsetting.  The fact that after all this time they are still stonewalling now suggests they have some serious internal issues, perhaps in commonsense, but now more so with integrity by knowingly allowing tier one to waste people's time with troubleshooting that is a total waste of time and the irretrievable loss of the video history. 

That is totally uncalled for, and every day, this is turning into a bigger and bigger deal in my mind. Clearly, they don't give a crap about their customers with these security cameras and automations that in some cases are rather important.  I'm slowly giving less of a crap about my decades long loyalty to them.  These cameras with their limited lives due to non-replaceable batteries was a thorny point to begin with. That and the absolutely horrible software, Zone recognition, and now shoddy updates and support, pretty much makes it a no brainer to jump ship at the first logical opportunity.  Sad to see Google fail so miserably. 

[les101]

Great summary!!

[giangy11]

After two months nothing has changed 

[Devileo]

The cameras night tIme video quality were good but now they are so blurry. 

[deezid]

Yep, my lens is still dirty (at night) I guess...

[WKEVINDAVIS]

IKR 🤣😂🤣

[NH_Living]

I’m with you. I’m having the same issue with two cameras that are less than a year and a half old. These are not cheap getting Google to help is a nightmare. Waste of money

[Grtday]

Same problem but I realized it when I tried to review video following a security incident.

[pebceb]

It’s too bad this could not get into the media.  I could see the headline: “customer buys Google cameras for security and they are useless when an actual security incident happens at night” or something like that.

[CAG6]

I have the same issue, daytime looks pretty clear,  but night time it's just horrible even if you  turn off night mode or Auto default 

[Simo27]

I have only just bought the best cam and am so disappointed. My night vision looks exactly the same. Have been talking to the Google support who have confirmed it’s some firmware issue. Seems to be an issue that been going for a while. Refund time I think! What a joke! 

[Super_paulie]

Don't worry guys, Lance will be here with the answer we've all been waiting for soon... "Try moving your router closer to outside your house"

[NH_Living]

Please, stop. It’s not a” “router “ issue. The cameras were working and now they are not. Upgrades and even the Google roadmap for support is disappointing. Example: Google Home vs Nest App was/is really disappointing. I had to even remove the nest thermostat due to issue’s. 

[Super_paulie]

Yes it was sarcasm.

[Simo27]

It’s funny, when I was talking to support, they were trying to say the issue is all the above until they came back to advise they are aware it’s a firmware upgrade issue. 

how long has this been going on? Trying to work out if I should just look for another brand that actually works and get a refund from Google. 

[JonD_ie]

Yes, look for another brand. This is going on since summer. I ditched mine a few months ago. Zero regrets. Refreshing to say goodbye.

[RavenManiac]

It's been going on since early June. Everything was fine with firmware v1.65. Every update after that has had issues, but this latest one, as far as night vision, is the worst. 

[SuperAdam]

To anyone asking when this issue is going to be resolved, it's probably going to be late December, Google has a pattern of issuing firmware update quarterly, firmware 1.67 was in late June and firmware update was in late September, so going by this we could see one for late December but I could be wrong, either way let's hope the next update fixes the issues we have and not introduce new ones, I just wish they'd go back to firmware 1.65, that was the best update that no one complained about but Google had to fix a problem that wasn't there. 

[JonD_ie]

Working in software, I can tell you that nobody likes deploying updates in December (other than the first week maybe). This is because many of the developers, testers and support teams will be on holidays - and nobody wants to be dealing with something broken at that time of the year. At this point, it'll be early 2024 (if ever).

[RavenManiac]

Would they rather lose customers? This whole situation is a huge cluster @#%$ and a company the size of Google should know better. Whoever is leading the Google Nest team needs to step up to the plate and fix this ASAP, or find another job.

Since you're in software, can you explain to all of us (because Google hasn't) why rolling back firmware to a previously working version is a problem? Isn't that normally the protocol if something has gone so terribly wrong that you can't quickly fix it?

[JonD_ie]

I agree. It boggles the mind that they have not either rolled back the update or fixed the bug already.

Google are falling behind their smart home rivals. They are just so sloooooow at doing anything regarding updates. Today, you still need to use the Nest application to access Nest Protects and other devices! Even TP-Link have now integrated their Kasa and Tapo devices into a single app – and they had way more smart home devices.

I was previously very invested in the Google eco system and had many devices (cameras, Wi-Fi routers, a doorbell, Nest Protects and Nest Hubs). Today, the cameras and the Wi-Fi routers are gone. I am also unlikely to purchase Google devices in the future and would recommend the same to friends and family.

It is unfortunate, but word gets around when your products and support are now rubbish.

[SuperAdam]

Google releases quarterly updates for their Pixel phones even in December and I know because I owned and still do a bunch of them, and maybe Google sources out this job to other people in other countries and not everyone celebrates December holidays, like I said, I could be wrong. 

[Parisstudio]

You mean 2024

[JonD_ie]

Correct, 2024 - post edited. Thanks! 🙂

[Aman1127]

So wired Doorbell Gen2 looks like a security camera from 1991. Someone can literally get murdered in front of my door and you wont know who did it, how they did it or or even who was involved. My lens is literally the cleanest thing in my household cuz you know, safety? I should probably use my kid's $40 baby monitor at the front door at this point.

Floodlight Camera looks surprisingly fine at night though.

I should have bought the Eufy system but i wanted all of my stuff to work under 1 app. Silly me.

[WKEVINDAVIS]

All 7 of my Floodlight cams went to crap after the 1.69 update, weird yours were not affected.

[RavenManiac]

At this point, it's almost like Google is trying to purposely trash the Nest brand. Maybe the company made so much money with Google Ads this year that they need a tax write-off. I can't figure it out. It simply doesn't make any sense why a firmware upgrade for a security device would take so long.

[RavenManiac]

In reading through some of the responses, it seems like most of the members who are participating in this thread are not only fairly tech-savvy but intelligent.

I get the feeling that a lot of the people posting are not only upset with their Nest cameras but the fact that they trusted a supposedly premium (and expensive) brand from a supposedly reputable company and got screwed. I know I feel a little more stupid for choosing Google Nest over Amazon Ring.

I think most of us are used to seeing this kind of stuff with cheap knock-off brands, but for an A-lister to screw up this bad and not immediately address the issue is a real problem. 

[larrymcj]

I couldn't agree more! I know exactly what I'm doing with Google home, I've used it since it's inception. And I certainly sure know what a botched camera image looks like, and this one is a mess. But no matter how much we post here, Google will fix this when Google is ready. That's just the way it works.

[Phunksession]

https://9to5google.com/2023/11/28/google-nest-night-vision-blurry-update/?fbclid=IwAR2lOFNkRWKtbEFxt...

Are finally getting a fix after 3 months!? 

[GoogolDoc]

We'll see.

[chaybee]

I thanked the author in the article for providing us with an update as it's sadly more than Google has even attempted to do for all of us in this forum.