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Nest Cam Battery, cannot save clips of MY choosing.

BekiF
Community Member

It really seems like the new Nest Cam (indoor/outdoor) Battery powered camera was rushed to production with little thought or care for how paying customers use these products. 

I paid for 2 cameras, 2 anti theft/drop mounts, 2 power cables, and 1 Nest Aware Subscription. Seeing as the Nest Aware gives you the ability to record 24/7 it's baffling to me that specifically these cameras are excluded from exporting clips of that recording as I, the paying owner/subscriber see fit. 

The AI is great honestly, it catches a lot, but it's not perfect. If something happens too quickly or the movement isn't dramatic enough the AI doesn't catch it as an "event". Hence where my issue is. I now can view and review over and over the thing I need a clip of for a legal proceeding but I cannot export it because it happens so quick the AI never catches it. My only option is to try to screen record the event and as you'd expect, I'm losing quality and important details. 

This functionally needs to be added to the Home App, or these cameras need to be included in the Nest App. It's inexcusable for a company with the resources Google has to release a product and service in such an incomplete state. 

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

BekiF
Community Member

I still don't have a good way to save a clip from my camera footage. I need to provide proof of a reoccurring incident for legal proceedings and I'm just out of luck I guess because Google thinks it knows better than me what's an "event". I don't know what to do. I feel like I just threw away a lot of money on these cameras with the promise that I could record 24/7 but no where was I told that only Google decides what's worthy of downloading. I feel scammed. 

Brad
Community Specialist
Community Specialist

@BekiF

 

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

 

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.