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Nest Cam (Battery) not charging

jsnoopy7
Community Member

Ive had the Nest Cam (Battery) for about 2 months now.   It is mounted outdoors, and I have really enjoyed it until now. 

I tried to charge it last night, and for some reason, there is no indication that it is charging.   No lights other than green are showing.

I have two Nest Cam cables; the one that came with the camera, and one to use outdoors (purchased directly from Google),  When I try to charge with each one (power sockets are working) no indication that the camera is charging.

Please advise. 

 

 

2 Recommended AnswerS

MrVacca
Silver Product Expert
Silver Product Expert

Hi @jsnoopy7 

While plugged in, open the Home app and tap on your doorbell battery.  Does it show that it's charging in there?  That is how I see it at least.  I don't believe I've seen a charging light on the device itself? 

View Recommended Answer in original post

MplsCustomer
Bronze
Bronze

We have a new Google Nest Camera Battery (for a couple of months now), always plugged in using the optional power cable from Google.  Under Battery in the Google Home app, it always shows as "Plugged In" with an infinity sign in a circle.  We've never used the charging cable that came with the camera.

View Recommended Answer in original post

4 REPLIES 4

MrVacca
Silver Product Expert
Silver Product Expert

Hi @jsnoopy7 

While plugged in, open the Home app and tap on your doorbell battery.  Does it show that it's charging in there?  That is how I see it at least.  I don't believe I've seen a charging light on the device itself? 

MplsCustomer
Bronze
Bronze

We have a new Google Nest Camera Battery (for a couple of months now), always plugged in using the optional power cable from Google.  Under Battery in the Google Home app, it always shows as "Plugged In" with an infinity sign in a circle.  We've never used the charging cable that came with the camera.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for your help, MrVacca!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.