Nest Cam Issues

[Sag1]

I am trying to add the Nest Cam to the Nest App. After all the steps, it takes me to a page where I have to enter the serial number but there is no where to enter it.

Any suggestions?

[MplsCustomer]

@Sag1 

The Google Nest Camera (Battery) can only be installed in the Google Home app. You'll have to use the separate Google Home app for your new camera. We've been using the Google Nest app for our older cameras and doorbells and the Google Home app for the newer battery camera for 20 months now, waiting for Google Nest to bring them all back into the same app (if they ever do).

[Sag1]

Okay thank you.

how come the camera is idle when trying to view it 

[MplsCustomer]

@Sag1 

If your battery camera is not plugged in and instead is running on battery power, then it is usually in "Idle" mode, and is supposed to wake up when it detects an event so it can record it. If you select the camera in the Google Home app, you have to select a live view wake up the camera in order to view the camera's livestream.

Our battery camera is plugged in with the optional power cable, so it is "Live" all the time.

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I hope you get the answer you're looking for. Please let us know if you still need help, as I'll be willing to assist you further. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Juni]

Hello there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Juni]

Hi Sag1,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni