09-20-2022 10:01 AM
When trying to view a camera stream using the Nest Cam Link (under video sharing in options) I receive the error "Update your browser, your current browser can't play this video". It worked previously, but no longer does and all browsers (chrome, safari, firefox) are up to date and none are able to work. How do I get around this error so I can stream video on my mobile device without installing the Nest App and granting permission to my entire account?
I should clarify, that the reason I need this functionality is so our Au Pair can see the video feed from our baby's room, but we don't want to give them access to our entire Nest system and I don't want to create a separate one just for this video feed where I need to pay a separate Nest Aware subscription and jump back and forth between accounts to view certain cameras.
09-28-2022 03:16 PM
Hi there,
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Have you tried to clear your browser cache and cookies? This sounds like a browser error could be keeping you from accessing the footage.
Best regards,
Brad
09-30-2022 01:39 PM
Same error on all devices. It’s not device or browser specific.
10-05-2022 11:08 PM - edited 10-05-2022 11:09 PM
Hi folks,
I appreciate your help here, Brad.
Thanks for trying. We appreciate your efforts here. Let’s check this out — going over the steps here might help:
Let me know how it goes.
Thanks,
JT
10-09-2022 08:31 PM
Hey 5thofJuly,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
10-10-2022 06:35 AM
If that's what it takes to get it to work, then the functionality is essentially worthless to me. I'm not going to have every single person that I need to share a camera feed with jump through these hoops. The fact that it's needed tells me this feature was rolled out prematurely and the app continues to fall short of my expectations.
10-12-2022 10:35 AM
@5thofJuly
Sorry to hear you're still experiencing this, we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.
Best regards,
Brad
10-16-2022 08:26 AM
Hello everyone,
@5thofJuly we’re dedicated to bringing more features to give our customers a smoother experience and we’ll take this as feedback. Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.
@Jt and Brad I appreciate your response.
Best,
Emerson