I have a few Nest Cam with battery's that I bought for outside. 1 of the camera's is plugged into an outlet so I do not need to charge it and 1 is not near an outlet so I have to charge it.
I am getting notifications of activity on both of the cameras but I can not view either of the cameras live on the Google Home App. I added both cameras thru the app. When I click on the cameras icon on the google home app I see on my cameras and these are the only cameras that say "offline" so I can not see any live views. I click on retry and nothing happens, but I can see history see past notifications.
Also, these cameras do not show up in the Nest app at all.
I am on the "Preview" of the google home app if this helps.
We've had one battery camera--plugged in with the optional power cable--since Sept. 2021, and it's "Live" and "online" at all times. We can view the live feed in the Google Home app and on the "preview"/beta home.google.com website.
Other than Wi-Fi issues (bandwidth, signal strength, etc.) I don't know what else could cause yours to be "offline".
Google Nest's newer cameras released since Sept. 2021 cannot be accessed from the Google Nest app.
I’m sorry to hear about your experience viewing your camera live feed. Let’s see what’s going on — a few questions: how far is the camera from the router? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
Here are some troubleshooting steps you can try:
Let me know how it goes.
I appreciate your help, MplsCustomer.
@thetbaum, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
I appreciate the help, davidking and JT.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Emerson.