cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Cam Outdoor (1 using battery & 1 plugged in)

thetbaum
Community Member

I have a few Nest Cam with battery's that I bought for outside.  1 of the camera's is plugged into an outlet so I do not need to charge it and 1 is not near an outlet so I have to charge it.

I am getting notifications of activity on both of the cameras but I can not view either of the cameras live on the Google Home App. I added both cameras thru the app.  When I click on the cameras icon on the google home app I see on my cameras and these are the only cameras that say "offline" so I can not see any live views.  I click on retry and nothing happens, but I can see history see past notifications.

Also, these cameras do not show up in the Nest app at all.

I am on the "Preview" of the google home app if this helps.

 

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@thetbaum 

We've had one battery camera--plugged in with the optional power cable--since Sept. 2021, and it's "Live" and "online" at all times. We can view the live feed in the Google Home app and on the "preview"/beta home.google.com website.

Other than Wi-Fi issues (bandwidth, signal strength, etc.) I don't know what else could cause yours to be "offline".

Google Nest's newer cameras released since Sept. 2021 cannot be accessed from the Google Nest app.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I’m sorry to hear about your experience viewing your camera live feed. Let’s see what’s going on — a few questions: how far is the camera from the router? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
 

Here are some troubleshooting steps you can try:

 

  1. Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your camera live feed again. 
  2. At the highest video quality setting, your camera can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
  3. Open the Home app Google Home app.
  4. Touch and hold your device's tile.
  5. At the top right, tap Settings .
  6. Choose Video.
  7. Under “Video quality,” choose Max or High.
    • High settings uses less bandwidth.
    • Max settings uses more bandwidth.
  8. Restart your phone, turn it off for 60 seconds then turn it on.
  9. If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.

Let me know how it goes.

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey thetbaum,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT

Hi.  Sorry, I am on my way back in town and will go thru this tomorrow.  Does that work ?

Thanks,

Will

janthadeus
Community Specialist
Community Specialist

Hello there,

 

Sure, no problem! Keep me posted.

 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@thetbaum, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, davidking and JT.

Best,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 

 

Thanks for chiming in, Emerson.

 

Best,

JT