Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.
Superb service from Google to rectify the missing loop, contacted them via phone yesterday and one arrived today.
Bravo Google this is one reason I love your kit, the after service that comes with the quality.
That's good to hear and thanks for getting back to us. We're glad to hear that you already received your Nest camera secure loop. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.