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Nest Cam Outdoor Security Loop

Trotwoof
Community Member

My second outdoor battery nest camera has arrived today and unlike the first there is no security loop in the box, how do I get one ASAP please, disappointed there wasn't one in the box this time

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

MplsCustomer
Bronze
Bronze

@Trotwoof 

Google Nest says it is providing security loops for cameras that shipped without one.

We didn't get one with our Google Nest Camera (Battery) 14 months ago, and when I contacted Support a couple of months ago, I received a security loop within a few days.

Superb service from Google to rectify the missing loop, contacted them via phone yesterday and one arrived today.

Bravo Google this is one reason I love your kit, the after service that comes with the quality. 

Ebedia
Community Specialist
Community Specialist

Hello folks,

 

That's good to hear and thanks for getting back to us. We're glad to hear that you already received your Nest camera secure loop. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

 

I appreciate the help, @Brad and @MplsCustomer.

 

Thanks,
Emerson

Brad
Community Specialist
Community Specialist

@MplsCustomer

 

Thank you for your help on this one. Support is definitely the correct avenue.

 

Best regards,

Brad