05-21-2022 04:11 PM
Hi,
I changed my wifi paswd and now cant add camera to Home App. It says they r on different wifis 😭 help pls 🙏
05-22-2022 02:50 AM
If you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your camera should then automatically re-connect to the Wi-Fi.
Otherwise, follow these steps:
If you don’t find Home Wi-Fi help in the app, or those steps don't work for you, you’ll need to remove your camera from the app and add it back with new Wi-Fi information. Make sure to save any important video clips before you remove a camera from the app. Once a camera is removed, all of its recorded video history will be permanently deleted. Also, if your camera is the only device covered under a Google Nest Aware subscription, make sure to stop auto-renewal (or cancel a 1st gen Nest Aware subscription) before you remove your camera from the app.
05-25-2022 04:55 PM
Hey Ceyda,
Thanks for chiming in, appreciate the help @David_K. I'm dropping by to ensure if everything is covered here. Let us know if you still need help with your camera.
Thanks,
Archie
06-07-2022 01:33 PM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
06-11-2022 07:26 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve