New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Home App and Nest App
I purchased new cameras and the directions told me to set them up in my Home app (I already have a doorbell camera and thermostat). All of my devices show in my home app. However, I do not see the new cameras in my Nest app. How do I fix this issue?
Notifications
My camera is recording motion. I’m not getting any notifications however. Can I get phone alerts and email alerts? Is there any way to turn these alerts back on? They were working earlier but not now. Thank you.
No doorbell notification on Nest Wifi access point
hello everyoneI was expecting that the nest wifi access point would get the doorbell notification when someone ring? I am wrong. I tried everything about the available parameters but nothing help. So to get my doorbell notification I need to add a ne...
Resolved! How do I turn nest camera(battery) on?
I added it today, I could see the room during setup. I just went on home app and I can't turn it on. It is not mounted yet but set in the living room. I was checking because our internet went out right at the end of set up
No Sound on Videos.
My Nest Camera (battery) recorded videos in 5 minute increments but in between the videos, there’s only 2 seconds of sound then the rest of the 4:57 seconds, is mute. No sound whatsoever. And this is about 3hrs of 5 minute videos with no sound.
Nest doorbell I have to press multiple times to chime
I have wired doorbell. It was working all this time but lately I have to press multiple time to chime
Device unmounted and camera off
Hello. I have had my two. outdoor nest cameras for 45 days with no issues. One was giving me a problem. I did a factory reset. I remounted it and I receive the "device unmounted " message and "camera off". It will not allow me to turn the camera ba...
Battery Doorbell won’t connect to Wi-Fi
Hello My nest doorbell is connected and the light is blue. The final step of connecting my doorbell to my Wi-Fi is the problem. It’s not connecting to my Wi-Fi that’s connected to my phone. I’ve checked the password multiple times to make sure it’s c...
1st generation outdoor camera wired
My backyard camera quit working. Although it does work when I plug into my computer???? Any thoughts?
Lock issue
My nest Yale lock doesn’t play any sound when entering the passcode and when it locks and unlock. I placed the volume up high and nothing.. need help
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