Nest Cam “this video isn’t available yet, try again later”

[ChadC]

Recently purchased 2x nest cam with battery and nest cam floodlight. Battery cameras are plugged in for continuous power. I consistently notice when reviewing video history on all my cameras, I receive a message saying “this video isn’t available yet, try again later” this is very frustrating and I cannot figure out what’s wrong. I have a great internet connection and none of my other smart gone devices have a problem. I originally had outdoor nest cams that never had this problem with continuous recording until I purchased these new Google ones. On the verge of returning them because I pay for a subscription for 24/7 video but then can’t even view all of my history. Any recommendations on how to fix this? 

[TheWilds]

I have the same problem! If someone is breaking into my home I couldn't tell because the videos are delayed.  NEST app cameras are not a problem. Only the 2nd generation Google cameras.  Worthless for security! 

[EmptyNester]

Hi ChadC,  I had this exact same problem with the new line of cameras.  I ended up returning them and purchased some Gen 1 (used) cameras that work with the NEST app from eBay and I'm very happy.   I'm looking forward to Google fixing the issues so I can move forward onto the new Gen 2 cameras.   But in my opinion they are not ready for prime time just yet. (Sorry Google).

[janthadeus]

Hey everyone,

Thanks for your help, EmptyNester.

@ChadC and @TheWilds, I'm sorry to hear about your experience. I also understand how you feel so I want to check this further. Let's get this sorted — a few questions: 

1. What's the status light of your camera?
2. How far is the camera from the router?
3. Is the camera properly seated on the mounting plate?
4. What WiFi frequency is your camera connected to (2.4 GHz or 5 GHz)?

Looking forward to your response.

Thanks,

JT

[ChadC]

1. Status light is green on all cameras 

2. Camera distances vary for each camera. Some camera are within 20 feet, some a little farther. My router covers 3000 sqft, my home is 1700 sqft. 
3. All cameras are properly mounted and secured. 
4. Cameras are on 2.4 ghz. I troubled shot and switched to 5 ghz and had the same issues. 

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[ChadC]

No one has provided a solution

[Brad]

@ChadC

I am afraid there is no solution to this concern at this time. Try all of the troubleshooting steps that are recommended, and wait for the issue to be resolved, of if you hear from Google on the issue.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad