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Nest Cam videos not playing

Bridgey
Community Member

Hi all,

I have a Nest Cam Indoor which seems to be working well.

However, when motion is detected and (I believe) a short video is recorded, I can't see any way of playing the video. This is true for both the Nest app and the Google Home app.

I can see the events in the "Recent events" screen in the Google Home app and there is a play triangle icon overlaid on the still, but when I click the still, I just get the still in a new page - no video plays.

Similarly in the Nest app, the "Today" timeline shows the stills of the motion detected, but tapping on the still, I can't get the video to play.

How do I play the video recorded as part of the motion event?

1 Recommended Answer

Bridgey
Community Member

It appears the answer to this is: pay for Nest Aware. Once subscribed to Nest Aware, everything works as expected. I paid for the annual subscription as this was cheaper than the monthly subscription.

View Recommended Answer in original post

4 REPLIES 4

Bridgey
Community Member

It appears the answer to this is: pay for Nest Aware. Once subscribed to Nest Aware, everything works as expected. I paid for the annual subscription as this was cheaper than the monthly subscription.

I already have a subscription. It works on one camera but not a new one I added

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this post. I am glad to hear that you have subscribed to Nest Aware! That is going to be great if you have cameras or doorbells. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.