12-06-2021 08:22 AM
Hi, I just signed up for Nest aware. I was wondering if the camera keeps a history before you have a subscription. I lost my old dog the Friday before Thanksgiving and didn't have a subscription and didn't think about the camera til now. I was wondering if now that i have a subscription if there is any way to access video history or if it is gone for good. Thank you, Pete
12-06-2021 11:54 AM
According to these threads, you can only see history from the time of subscription onward:
02-02-2022 03:31 PM
Just checking in to see if you still need assistance with this issue. @MplsCustomer is correct, and thank you for linking those threads. Please let me know if you need further assistance.
02-07-2022 11:58 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.