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Nest Aware Subscription

MrBrightside26
Community Member

Hello,

This post is in regard to a package that I believe to have been stolen off my porch yesterday while I was at work.

I currently have the Nest Hello doorbell and had gotten a notification that a package was delivered, then another notification that somebody had rang my doorbell (different person) some time later. At the time, I was not subscribed to Nest Aware but was able to see screenshots/still images of events within the past few hours. Upon arriving home the package was not on my porch and I wanted to see a video of the stranger that approached my door. I subscribed to Nest Aware, but not I am only able to see history from this morning, or the moment I purchased the subscription.

 

TL;DR - Is there no way to see past events after purchasing a Nest Aware subscription? I am no longer able to even get a screenshot of the man's face who I believe stole a package from me and am very disappointed that video history previously available with my free version of Nest is no longer accessible once I purchased the subscription. 

1 ACCEPTED SOLUTION

Rubes
Silver Product Expert
Silver Product Expert

The video history on the free version gets deleted after three hours; it’s a rolling three hour history. Unfortunately once you purchase a subscription you can only see event history from the time of subscription and onward.

View solution in original post

3 REPLIES 3

Rubes
Silver Product Expert
Silver Product Expert

The video history on the free version gets deleted after three hours; it’s a rolling three hour history. Unfortunately once you purchase a subscription you can only see event history from the time of subscription and onward.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

 

P.S Thanks for your help, @Rubes!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.