Nest Cam wired setup

[Pilose]

I received a Google Nest Cam Wired to replace the Nest Dropcam Pro which will be phased out. I need to set it up using a computer instead of a phone.  The Windows PC does not recognize the setup software for the new camera as it did for the older version.  Can this be done?

[David_K · Accepted solution]

No unfortunately. The newer cameras must be setup using the Google Home app on a compatible phone or tablet (Android or iOS). You can't set it up using a computer.

Set up and connect Nest camera - Google Nest Help

[Pilose]

Inconvenient for users when Google/Nest incapacitates a product that still works well, then makes it even more inconvenient by abandoning a simple and common way to setup the replacement cameras.  Thanks for the confirmation.

[EmersonB]

Hello everyone,

@Pilose, thanks for reaching out here in the Community. How's it going with your new Nest Camera? Were you able to successfully set it up with the Google Home app? Let us know your update here.

I appreciate your help, davidking.

Regards,

Emerson

[Pilose]

No, very frustrating.  I did use the Google Home app on a phone as required ,and after paging thru a lot of screens and security confirmations, it wanted me to set up a new network instead of simply adding the replacement camera onto my existing network (4 cameras at my business, 2 at home). Then it wanted me to change the other 5 cameras to the new network.  NOT!  So, I have abandoned the effort, put the 2 replacement cameras in storage, continue to use my 3 Dropcams and 3 Outdoor cameras and will wait some part of the year's "grace" period to see what other inconveniences Google/Nest visits on me.  And will also wait to purchase the necessary 3rd Dropcam replacement.  My guess is that my (so-far) 3 unaffected outdoor cameras will be the next casualties of this customer-unfriendly strategy and then I can deal with all 6 frustrations at one unpleasant session - or find another vendor.  Thanks for checking in on this previously satisfied user.

[janthadeus]

Hey Pilose,

We’re sorry to hear about your experience. Rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. Let us know if you have other questions and concerns.

I appreciate the help here, davidking and Emerson.

Thanks,

JT

[EmersonB]

Hey folks,

@Pilose, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, JT.

Best,
Emerson

[EmersonB]

Hello Pilose,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson