07-15-2022 02:33 PM
I have a nest cam with Floodlight. It has worked for months with no issues. It stopped sending notifications. I changed settings in the Home app with no results. Forum suggestion was to reinstall the device. I removed the device from Home app and it would not reinstall. Here is what I have tried multiple times using 2 different android devices.
1. I reset the device by pushing the reset button until flashing yellow and head the tone.
2. I rebooted my router.
3. I uninstalled and reinstalled the Google Home app.
4. I setup a new home within the Home app.
5. When I try to install the device. The setup goes all the way through the process including showing a live feed to adjust the camera. I click next and it says "you're all set". Then, it asks to record video, record audio, opt in to google diagnostic assist. Then it says finishing device setup. Then I receive a message statating something went wrong setup is taking too long, retry or cancel.
I have retried several times.
When I cancel, the flood lights work fine from the app. However when I touch the camera icon, I receive the message "this video stream can't be viewed here."
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10-02-2022 06:19 AM - edited 10-02-2022 06:20 AM
It is on the same network (of course).
As an update, I did a complete factory reset/disconnect for the 4th time (literally) and for some reason it is now working. I'm happy it's working, but that was a super crappy process (on a ladder and in the sun). No steps were different from the first three times I did the reset, but I did it the 4th time anyway, and it actually worked. I'm reluctant to buy more of this product given how unflattering the software setup experience was as a compliment to the hardware.
Hopefully, others won't be equally frustrated/demoralized by the mess of it.
Chris
07-15-2022 02:53 PM
I have a very similar issue except I am setting my nest floodflight up for the first time. I can get through all of the setup except for the last part when it says "getting your device ready. This may take a minute.". After a minute I get "something went wrong. Setup is taking longer then expected." I am on android if that helps.
07-15-2022 03:07 PM
I'm having the same problem for setting it up for the very first time.
07-15-2022 04:33 PM
I am having the same issue, I can't add any devices to my home
07-15-2022 04:58 PM
Same issue, but with the Cam Battery, non floodlight. Tried all of your above, now have a bunch of half-installed camera tiles that I can't remove. Installed the same type of camera 5 days ago without issue. Something has changed.
07-16-2022 09:18 AM
Same here. New camera with flood light.
09-24-2022 11:00 AM
Having the same issue with Google nest flood light. Connection goes in and out for camera and then whole light disappeared from app. Can not get it to rejoin and trying to add it always fails. Light is hard wired and the motion sensors still work for light. Camera light is green but will not connect again.
09-25-2022 06:48 PM
Hi folks,
We’re sorry for the trouble here. No worries, we’ll check this out. What’s the status light of your Nest Camera with Floodlight? How far is the camera from the router? Do you have an Android or iPhone? Do you have mesh WiFi points? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Going over the steps here might help:
Let me know how it goes.
Thanks,
JT
09-28-2022 01:31 PM
I have done what was suggested. No change in result. Stuck at the point that it asks me to click "finish setup"
09-30-2022 11:43 AM
When you are trying to complete the setup, is the device you're installing it on, connected to the same Wi-Fi connection as the Nest camera with floodlight? Meaning, if you have a dual-band router, is everything connected to the same channel as a 2.5ghz or 5ghz channel? Please let me know.
Best regards,
Brad
10-02-2022 06:19 AM - edited 10-02-2022 06:20 AM
It is on the same network (of course).
As an update, I did a complete factory reset/disconnect for the 4th time (literally) and for some reason it is now working. I'm happy it's working, but that was a super crappy process (on a ladder and in the sun). No steps were different from the first three times I did the reset, but I did it the 4th time anyway, and it actually worked. I'm reluctant to buy more of this product given how unflattering the software setup experience was as a compliment to the hardware.
Hopefully, others won't be equally frustrated/demoralized by the mess of it.
Chris
10-05-2022 03:47 PM
Hi there,
Happy to hear that this has been resolved for you! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best regards,
Brad
10-09-2022 02:33 PM
Hello Chris4good,
Awesome — glad to hear that and thanks for getting back to us. We'll then go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
@Brad and @janthadeus I appreciate your helpful response.
Regards,
Emerson
09-25-2022 03:47 PM
I have a flood light that cannot connect due to being unable to finish the set up. So frustrating.