03-22-2022 10:46 AM
We just purchased the Wired Nest Outdoor Camera with Floodlights. We have several other Google products including the Nest Doorbell, Nest Thermostat, and the Google Mesh Wifi. I am able to control all of these older devices from the Google Home app without issue. The issue I am having now, is with the new outdoor camera. I am not able to view live feed from my phone for the new camera, but I can still see the live feed for my doorbell. In the app it says "Can't reach this camera". Oddly, my husband can view live feed from the new camera on his iPhone 12 Pro, but I can't with my Samsung Galaxy S8. I'm wondering if it's a phone compatibility issue. Is anyone else having similar issues viewing live feed? Do I have to spend another $1k on a new phone just to use my $280 camera?
03-28-2022 08:29 PM
Sorry to hear about that. Let's check this further.
A few questions — when did this start? Are there any changes made on the app? Is this happening on multiple Samsung phones?
04-01-2022 08:12 AM
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
04-21-2022 10:27 AM
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
04-22-2022 10:31 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.