Nest Cam with floodlight - how to factory reset?

[BEVP]

Hi, 

I am trying to reset my nest cam with floodlight which is high up on my house wired in. Anyone know how to do this? 

I am unable to connect it to my google home app.

thank you 

[MplsCustomer]

@BEVP 

These are Google Nest's instructions for restarting and factory resetting cameras and doorbells. For a factory reset, use the second set of instructions:

https://support.google.com/googlenest/answer/9252162?hl=en

[Spaghetti69]

The camera has a button on the back. Hold that down for 5 seconds to just reset it, hold it down for 10 to factory reset it. Factory reset will require you to re add the whole thing to your home app

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad