Nest Cam

[Deluxe97]

The camera keeps turning off by itself. I checked the settings and everything was fine. Idk what causes it to do that, I need answers from you guys

[HudsonGuy]

I'm having the same problem. I have five indoor nest cams and they each go offline a few times each day for two to twenty minutes and then come back on. They are never off at the same time or all together, so I know that my internet and Wi-Fi isn't the issue. No pattern as to when they each decide to take their naps. Most aggravating part is all the off like messages that keep pinging in on my Ipad day and night.   

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[HudsonGuy]

I switched the wifi settings to use 2g and the intermittent shut downs pretty much stopped. 

[Brad]

Hey folks.

I ask that you please reach out to Support for further assistance. These Nest Community Forums are not here for direct assistance, as this is a community helping the community. We as Community Specialists are just Moderators, and are not here to offer direct support. Please contact into Support if you are seeking direct support for your issue.

Best regards,

Brad. 

[aatienza]

Hey folks,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

[aatienza]

Hey folks,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours. 

Let us know so we can assist you right away.

Thanks,

Archie