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Nest Camera Indoor/Outdoor Battery Video Downloads

DStruble15
Community Member

What is the point of having users pay for Nest Aware Plus, but then selling Nest Cameras that do not work with the Nest App, and do not have the ability to download videos? I can get some cheap cameras off of Wish.com if I wanted cameras to just stream and be a deterrent.

Yes, I am aware that I can download "events", but not everything is considered an event.

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear that the cameras are missing an important feature you were looking for. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

DStruble15
Community Member

Thanks for the response. The Feedback seems pretty useless. What good would a screenshot and my system logs do? Google/ Nest released a product without full functionality and integration with their platforms. Why do some Nest devices work with Nest, and others don't? If they are all Nest products, they should work with Nest. If Google is transitioning Nest products from the Nest app to Google Home, they should have full functionality before the transition. 

Brad
Community Specialist
Community Specialist

Hey there,

We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

DStruble15
Community Member

Thank you for repeating what was said in your first comment

Brad
Community Specialist
Community Specialist

@DStruble15

 

As the forum is a community-driven platform, I am afraid I simply cannot make any changes myself with the information you have provided. It is best for you to share it within the application, as that information is sent to our developers and engineers. It is simply your best method to share your experience with Google. Thank you for sharing.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad