04-13-2022 09:41 PM - edited 04-13-2022 09:44 PM
Nest camera live video doesn't work (shows as either unavailable or connects, but just shows a black screen) on Gen 2 Nest Camera (indoor, connected to power), but weirdly video history works completely fine (i.e. you can go into history and watch a video of yourself being frustrated).
I've tried:
I run a Nest wifi mesh in my house, with Australian Broadband NBN with 1gb download and 50mb upload (seen through the Nest Wifi)
My gen 1 Nest Camera (that works through the Nest Home app, works fine).
Answered! Go to the Recommended Answer.
07-01-2022 09:55 AM - edited 07-01-2022 10:02 AM
SOLVED FOR ME.
Hi All,
Thank you for your assistance and suggestion.
I wanted to feedback to everyone that after trying so many things, I was able to resolve the issue.
I run a Ubiquiti mesh set up in my home. Ubiquiti has a feature where it merges 2.4Ghz and 5Ghz under one name (SSID). What I did was to delete this configuration and create two separate Wifi networks, one called Ubiquiti on the 2.4Ghz range, and another called Ubiquiti_5G on the 5Ghz range. I then connected the cameras to the "Ubiquiti" network (2.4Ghz) and it did not only work straight away and every time I load the app, the camera set up a lot quicker in the app.
This may help anyone else who has a 2.4/5Ghz router but only see's a single wifi network in their wifi list.
I hope this helps everyone else to get closer to solving their issue.
Thanks again,
Richard
04-14-2022 05:07 AM
I have the same issue 😞
04-14-2022 02:48 PM
Maybe I should have mentioned, that I don't use the Nest wifi mesh.
Also I only have one Nest cam indoor wired 2nd gen.
04-14-2022 02:40 PM - edited 06-29-2022 01:30 PM
I'm having a very similar issue. Also on a Google Mesh netwotk with a Google (Nest) Door Bell (Battery). Everything works and I can actually test the speed on the camera but can't get Live Video to work at all. Any help would be gratefully appreciated
04-20-2022 06:18 AM
Same issue. Has anyone been able to resolve this issue?
04-20-2022 07:04 AM - edited 06-29-2022 01:29 PM
Hi digdigd,
After doing 3 full factory resets, everything is working as it should. Previously, whilst on the set-up stages I would not get a feed from the camera but on the last attempt I did and everything started working as expected. Remember to disable the Wi-fi preferences if you are using a Google Wi-fi router.
05-26-2022 02:19 PM
How do you disable the WiFi preferences?
05-17-2022 11:22 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?
Best Regards,
Brad.
05-17-2022 01:22 PM
Yes - the live feed still doesn’t work. There isn’t a solution yet.
05-19-2022 08:44 AM
Hey folks.
I am afraid this is a known issue. No solution at this time, but we are still actively looking into it.
Best regards,
Brad.
05-30-2022 03:22 AM
Please let us know when a solution is available. Thank you in advance.
05-30-2022 03:29 AM
Why can’t we get a refund since the product clearly doesn’t work.
05-30-2022 03:19 AM
I have the same issue !
Any solution ?
05-30-2022 03:30 AM
Not yet… bit ridiculous hey
06-09-2022 10:05 AM
Hey there,
Restarting and factory resetting your Google Nest camera or doorbell will have different results:
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
You can find this information, plus additional information on this process here. Please let me know if you have further questions.
Best Regards,
Brad
06-09-2022 04:26 PM
Hi Brad. Thank you for sending the information but I have tried this already for both my Nest-Cams and it doesn't change the issue.
When trying to view the live feed the audio is working but not the video and then message indicates that it can't connect to cam...
06-11-2022 11:07 AM
I bought this for a reason, to be able to see live video. Is there a fix yet?
06-11-2022 11:13 AM
How do I go about returning this and get my money back?
06-15-2022 09:36 AM
Hey folks,
There was a recent app update. Are you still experiencing this issue after updating and restarting your cams?
Best regards,
Brad
06-15-2022 09:39 AM
My last update of the Google Home app was the end of May and still the same
06-15-2022 09:45 AM
There was one that has been rolling out a couple days ago. Please wait for the update, check for it and continue from there.
Best regards,
Brad
06-25-2022 02:58 AM
Still waiting for the update, is there an ETA on when the app update will be out that will hopefully fix this issue that has been going on too long now?
06-27-2022 08:01 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best regard,
Brad
06-28-2022 03:00 PM
Still a problem. App version: 2.53.1.5
Seems to especially be an issue with Google Home wireless (battery) cameras + Google Mesh Wifi (yes, we've unchecked app preferences).
06-29-2022 04:20 PM
I have indeed also a Google Mesh Wi-Fi. Thinking it should work better all together... It would be interesting to know if the others experiencing the problem have also the Google Mesh Wi-Fi.
06-30-2022 08:07 AM
Hey folks,
Thanks for sharing all of this great information! I will invite y'all to send in feedback on this issue as at this time, I am not aware of a solution. All the information here could be helpful in finding a solution for all. I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad
06-28-2022 09:19 AM
If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Best regards,
Brad
05-30-2022 03:38 AM
2 weeks for a known issue and no fix is pretty poor to be honest considering how many people it seems to be affecting and also how it's affecting one of the whole reasons for having the cameras
06-12-2022 04:33 PM
I thought it was my camera, I'll hang out until I see the solution (or not)....
06-14-2022 06:51 AM
I have spent hours on the phone w/NEST for the same issue for 4 weeks. Still no resolution. This is poor customer service!
06-14-2022 07:49 AM
It is!
I raised this, spoke to support and was told I'd be referred to senior support but no change.
Just told its an issue they know of but the issue has been known for a long time by several users
06-20-2022 05:55 AM
I also have this same issue on a newly installed nest cam with flood lights. I could connect to live view after installing but now a day later no live view connection but history works fine and I get notified about events
06-22-2022 10:36 AM
Hey there,
If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Best regards,
Brad
06-23-2022 05:55 PM
Hi Brad. Thank you for your assistance. I've tried that and it didn't solve the problem... still got the live audio during connection attempt but it stops after a few seconds during connection attemp with message that live video not possible.
06-24-2022 08:10 AM
It sounds like you have some internet issues then. Restart your internet modem/router, and then restart the camera.
Best regards,
Brad
06-24-2022 04:46 PM
I've done all the steps everyone's suggested and still nothing. Internet is perfect. I can hear audio but no live video.
06-28-2022 09:16 AM
I am also having same issues. Just purchased 4 new battery cameras. No live feeds available. I can hear sound but no live feeds. The nest app had perfect live feeds. This app is terrible so far.
06-28-2022 11:34 AM - edited 06-28-2022 11:35 AM
I have just bought two cameras and with no eta on the live feed issue being fixed, I am tempted to send them back and go with someone else. Shame really as I would like to keep everything in the Google eco-system.
06-29-2022 08:07 AM
06-29-2022 08:34 AM
where did I find the app version? In the Google Home app, About.
I have the older Google Mesh Wifi at home and my wired cameras are fine but my wireless doorbell will occasionally not connect for live feed (they still record activity, I just can't connect for live feed).
Last year I helped a friend setup NEW Google Mesh Wifi in their home, 2 wireless outdoor cameras and 2 wireless doorbell cams. Until very recently, they were able to stream a live feed from cameras but now they also receive "cannot connect to camera" errors.
I believe it to be possibly a result of an update or something since it was working and now is NOT working (or works intermittently) regardless of signal strength, etc.