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Nest Camera Offline after Power Outage - No Support From Google

Roddy
Community Member

Every time I have a power outage my three cameras turn off. I have tried to get support from Google on three different occasions and just go around in circles.

I can't reach the cameras because they are installed inside my roof. I have to pay someone to come out to go up to my second storey roof to remove the house times to unplug them.

There is power to them (though the light is not on) - they have been fixed literally by disconnecting the USB connection at the camera and they always instantly come straight back on. There are loads of forums about the problem.

I am not at the stage where I either rip them out and get another brand, or find a solution, for example will a new model have the same problem?

No Google, they do not require a factory reset - I have been through all of your troubleshooting - the fault is he camera. I should not have to crawl through roof cavities to unplug the back of them - it is ridiculous. What are you going to do to fix this?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Roddy

This has always happened to two of our Google Nest Outdoor Cameras whenever there is a power outage. Fortunately their power outlets are inside our detached garage, so we can easily unplug them and plug them back in again. Many other customers are not so lucky.

This issue has been reported repeatedly in this forum, but Google Nest does not seem to have any answer. For example:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-going-offline-after-power-outage...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Camera-offline-after-power...

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, as we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. Please let me know if you still need further assistance. 

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad