Nest Camera Offline

[Wykid]

I've been using my Nest Doorbell Camera (wired gen 2) for a few months now without any problems. This morning, I used the Google Home App (iPhone) to speak to somebody that rang my doorbell only to find that my doorbell was offline. I then tried home.google.com on my PC, which also said the camera was offline. I found this strange considering my doorbell rang and I received notifications on my phone about the doorbell and an unknown person at my front door. I know my doorbell camera is recording video because I can go to the event history and watch the events. Obviously, it isn't ENTIRELY offline, it just can't connect to their system somehow.

I have already tried rebooting my PC, my iPhone, and my router. I didn't expect these to work, but I tried anyway.

This seems like a software bug on the camera itself. I'm hoping it can be resolved with a reboot of the camera. Is there a way to REMOTELY reboot (not reset) my doorbell camera? I'm disabled, so I cannot get to the doorbell to do the pinhole reset button on the back (depress button for 5 seconds to reboot.)

[FalconMan]

I got this from support today.

As per checking, there's an important update regarding Google Nest services that might be affecting your devices.

We're aware of an ongoing Google Nest outage that started on July 18, 2025, at 7:06 AM Pacific Time.

During this outage, you might experience issues such as your Google Nest devices appearing offline in your Google Home app or Nest app. This means you might not be able to view live feeds, access recordings, or control certain features of your cameras, doorbells, or other Nest devices.

Please be assured that our engineering team is fully aware of this issue and is actively working to resolve it as quickly

[bobg12]

looks like this issue is occurring again today... I have multiple cameras across different states that are not working correctly. In my opinion, this is another server issue like last week

[moralesvicente]

Hey folks, 

Thanks for reaching out to the Google Nest Community Forum. I'm sorry to hear you're experiencing trouble with multiple Nest devices showing offline on your Google Home and Nest apps. No worries, I'd be glad to share more details with you.

We appreciate your patience with this. We resolved an issue impacting some Google Nest devices. If you're still experiencing issues, let us know by replying to this post.

Regards, 

Daniel

[RedGoose]

Same issue!
1 of 4 of my nest cameras is showing offline, but is still recording as history is there. Have power cycled several times. This one is a Nest Cam (wired). 

[moralesvicente]

Hi @RedGoose, 

Thank you so much for posting in this community. I’m sorry to hear your Nest Camera is offline. I’m willing to assist you with this. 

I'd like to ask a few questions to better understand the situation and find the most effective solution.

• What model of Nest camera do you have? To determine the model, refer to this article: Technical specs for Nest cameras and doorbells. 

• When did the issue start?

• Are you getting any error messages?

• Can the camera find other Wi-Fi networks?

• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

• Have you performed any troubleshooting steps so far?

• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

I’ll be waiting for your response. 

Regards, 

Daniel