I recently bought a suite of Google Home products. My outdoor Google Nest camera (battery) won't connect to wifi. I have gon through the set up numerous times, charged (and recharged) the device, brought it closer to the router - everything under the sun. The camera still won't connect through the Google Home app. I'm using an iphone (iOS) for set up. Has this problem happened to anyone else? Any suggestions for resolution?
In the same boat right now. It worked for a few weeks, disconnected one night and won't come back on. Working on at least 8 hours of dealing with Google's awful customer service process to resolve.
I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
if you read my original post i mentioned that i already tried this. please suggest a new solution that is not on any old forums or the websites because trust me i tried everything and read everything online !!!
Thanks for your help, Brad.
We're sorry to hear that and we appreciate your efforts here. Thanks for trying. No worries, we'll sort this out. A few questions: when did the issue start? What’s the color of the LED status light? How far is your camera from the router? Do you have an Android or iPhone? What other troubleshooting steps have you done so far? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Give these steps a try:
Let us know how it goes.
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.