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Nest Camera - how to see events more than 3 hours old?

AG123
Community Member

I am trying to access any history on the Google Home app from my camera and it only provides history of 3 hours.  I need to see yesterday's activity.  Is it stored somewhere?  How can I access just 24-48 hours ago?  

If I can't access it now, how do I change it to store History longer than 3 hours for the future?

Thx!

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@AG123 

On the newer Google Nest cameras and doorbells, without a Nest Aware or Nest Aware Plus subscription, you get event video history only for the most recent 3 hours:

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DAndroid

Brad
Community Specialist
Community Specialist

Hi there, 

Thanks for your help, MplsCustomer. I apologize for my late response, and thank you for all of your patience while waiting for a reply. I would suggest subscribing to Nest Aware. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

 

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hello folks,

@AG123 I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson

AG123
Community Member

Yes thanks! I subscribed to Nest Aware so I will have more info/days of events.

janthadeus
Community Specialist
Community Specialist

Hey folks,

Sweet, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help here, MplsCustomer, Brad and Emerson.

Best,

JT