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Nest Camera not recording events

JamesLM
Community Member

Hi,

 

Im having some trouble with one of my nest cameras (battery). It is not picking up (both sending me a notification not recording events. I have the device plugged into a power source and all notification and events are turned on. I’ve factory reset the camera and recently swapped the location of it with another camera.

 

I moved the camera to see if the location was the issue (it isn’t as the camera in which it was swapped with is worked perfectly). To make sure the camera is recording, I have purchased Nest Aware Plus. I did a test by getting my dogs to run through both camera detection areas (I don’t have activity zones set up either). The working camera picked them up straight away and sent a notification, yet the faulty camera did not send an alert, even though when viewing the history you can clearly see them running through and moving in the zone for 30 seconds or so.

 

Just wondering if there’s anything else I can do prior to returning the camera for a replacement as it is clearly not working as required.

3 REPLIES 3

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Thanks for being a step ahead. Let's see what we can do.

 

Is this happening to all notifications? Also, Does your Activity zones overlap?

 

In the meantime, you can check this article on how to Troubleshoot Nest camera alerts for basic steps.

 

Regards,

Steve

 

 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,
Steve