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Nest Camera won’t connect to GSuite

PursuitChurch
Community Member

We are a small church that uses GSuite to manage our administrative functions. We recently purchased some Nest cameras, thermostats and a counter top display. The display connected with our GSuite with no issues. The Next Cameras will not. I am suspecting the thermostats will not also. 
This issue should be fixed by Google. 
Please advise. 

4 REPLIES 4

tsebastian
Community Member

the devices can't be paired to a G-suite account, you need to use a normal gmail

PR13
Community Member

Same issue here. Very frustrating, and it would have been nice to have a warning before purchasing.

PR13
Community Member

This is with the Doorbell

EdmondB
Community Specialist
Community Specialist

Hey everyone, 

Google Workspace accounts are accounts set up by businesses or organizations to access different Google business productivity tools. At this time, you can't use a Google Workspace account because the account data is managed by your organization. You can try to sign in with a G Suite account but whenever you try to create a home structure or pair a device on the Google Home app you will encounter an error message since the data on G Suite account is different from a regular gmail account.  If you have Nest thermostat installed and are unable to set it up using your preferred email account we can help you  set it up using a regular gmail account. Here is a link about the FAQs about accounts for the Nest app.

Let me know if you have additional questions.

Best,
Edmond