Nest Door bell camera green LED blinking

[KnMSum]

We’ve had our Nest door bell for 3 years now and it’s been working great. It went offline a couple days ago. The light around the doorbell button went out and the green LED at the top of the doorbell is blinking. I removed it from the Nest account and reinstalled it. I did a reset and then a full factory reset. It played the chimes and reset and I was able to reinstall it, but about 2 minutes after that it went back to how it was with the offline message, no blue light and a rapidly blinking green LED. Thoughts?

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hi everyone,

@KnMSum just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate your response, Brad.

Best,
Emerson

[KnMSum]

We tried to reset it before I posted the question. It turns out one of the wires in the chime came loose. We have fixed the issue. Thanks!

[janthadeus]

Hey KnMSum,

Awesome! We're glad to hear that. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help here, Brad and Emerson.

Cheers,

JT