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Nest Doorbell Camera Plastic Film Peeling

JakeSpeed
Community Member

My Nest Google Nest Hello is peeling the film on it is starting to look bad? Is there anything we need to do? Is this covered in anyway? Thank you.

9 REPLIES 9

JakeSpeed
Community Member

I believe this is a heat issue causing this the Nest Hello has always ran hot.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support

 

Best Regards,

Brad

Swoosh477
Community Member

I have and received no response.

Brad
Community Specialist
Community Specialist

@Swoosh477

 

I am still afraid that I cannot assist you with a replacement. You need to go through Support. State your issue in the form, Next> Next> choose whether you want to call, get called, or chat with them. 

 

Best regards,

Brad

Swoosh477
Community Member

I did and they said they are aware of the problem but were not going to do anything. Terrible experience and support. 

Brad
Community Specialist
Community Specialist

@Swoosh477

 

I see. I am afraid there is nothing more that we could assist you with either here in the Community Forums. Sorry for the inconvenience.

 

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

MplsCustomer
Bronze
Bronze

@JakeSpeed 

With your post, there are now 289 threads about "peeling" Google Nest Hello Doorbells in this forum and 33 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both issues are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old and therefore out of warranty. "Cannot"?? It seems rather they will not do anything.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

Swoosh477
Community Member

Google is not willing to help with this defect on their product.