Nest Doorbell Chime

[mcb09016]

Hello I have I installed a Nest Door bell (wired). Everything went smoothly except the mechanical chime does not make any noise. With the cover off, I can see the “dinger” move slightly when the doorbell button is pressed but it does not seem to have enough to get up and struck the plate. It is not obstructed. 

Any tips would be appreciated!

[MplsCustomer]

@mcb09016 

Check whether your doorbell transformer meets Google Nest's requirements (https://support.google.com/googlenest/answer/9247132).

Note also that many customers in this forum (including us) have reported they needed to upgrade to a 16V 30VA transformer to get their doorbell to work.

Also, have you installed the "chime puck"?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to see the response above. Were you able to check the link?

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi mcb09016,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[zoeuvre]

Hi all,

@mcb09016, we haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Thanks for your help, @MplsCustomer and Jenelyn. 

All the best,

Zoe