05-31-2022 09:22 AM
Hello there! My Nest Doorbell. Is well protected from the sun (porch roof overhead) but unfortunately seems to have begun too peel and flake. Are others seeing a similar problem. Is a replacement or fix possible?
05-31-2022 09:27 AM
Hey there,
Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement.
Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.
Best Regards,
Brad.
05-31-2022 11:12 AM
There were posts yesterday on "peeling" Nest Hello doorbells There are 265 threads about "peeling" Google Nest Hello Doorbells in this forum. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects, but so far Google Nest is refusing to replace any doorbells that are more than 1 year old.
In a couple of previous posts, I've suggested that customers with Nest Hello doorbells that are peeling or failing to chime due to a failing internal battery be given a discount on a new, re-designed Google Nest Hello Doorbell that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.
06-10-2022 09:31 AM
Hey there,
Just checking in to see if you have taken the time to fill out that RMA Support form?
Best regards,
Brad
06-13-2022 09:34 AM
Hey folks,
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad