Nest Doorbell (Nest Hello) restarts after ringing

[Hannesch]

Hello,

yesterday I migrated my Nest Doorbell (former Nest Hello) to the Google Home App.
Everything works fine, expect when I ring the bell: the Doorbell restarts.
So no Video for a few minutes and yeah.. but then, everything is okay, until I ring again.

Anyone the same?

[GabrielaG]

Hi Hannesch,

We appreciate you contacting the community. I am sorry to hear that you're having problems with your Nest Hello restarting after ringing . I will be happy to help you this time.

To get a better understanding of the situation, please help me out by answering the following questions:

• When did the issue start?
• This behaviour started after the migration, or it was happening before?
• What troubleshooting steps have you done so far?
• Have you attempted to reset the doorbell from the factory yet? If you've tried it, kindly respond to these questions:
• During the factory reset, could you see the doorbell's spinning blue light?
• During the factory reset, did you see a yellow light flashing on the doorbell?Were you able to hear any countdown chime coming from the doorbell during the factory reset?
• Were you able to hear any countdown chime coming from the doorbell during the factory reset?

Keep me in the loop, and I can assist you with next steps.

Regards,

Gabriela

[Hannesch]

Hi GabrielaG,

the issue is resolved. But thanks a lot for helping me.
I don't know how, but everything is fine now. 

Have a great day 😅

[GabrielaG]

Hi Hannesch,

I really appreciate you keeping me informed.

That your Nest doorbell is now operational makes me happy. Please feel free to leave a comment in this page if you have any additional questions.

Please let me know if you require any other help.

Regards

Gabriela