Borrowed the virbiage from another post since it was exact same issue and response.
I have a Nest Hello doorbell that is peeling and out of warranty. It is visually unappealing, and neighbors constantly bringing it to my attention.
I contacted Google via chat this morning to see if they can help out. They advised that there is no solution to offer me but that I could purchase a new doorbell.
Why can’t Google offer a replacement of the ugly peeling doorbell with the new doorbell? This is a known issue if you search online and you see that lots of people have this issue. One would think that this would have been corrected by now. I have lots of money invested in google security products in my home (as others do) and I was shocked at the lack of company support (though the agent was pleasant).
These type of business practices is a good way want your customers to move to Ring or Arlo as a better long-term solution. I’m purchasing a doorbell for my parents and, now because of this, it won’t be a Google doorbell. This means all the additional security they will be adding will not be Google products.
Google, why would this be your way of handling customer support for your products? You should at least offer a discount for a replacement since it IS a product material issue vs. a “sorry for your luck”. So disappointing.
