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Nest Doorbell Peeling

Anonymous
Not applicable

I have a Nest doorbell that is peeling and looks awful. How do I get this fixed? 

1 Recommended Answer

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Reddar40,  I don't think you can get it fixed.  If you search this formum on "PEELING" you will see a lot of folks reporting this issue and Googles position is they are out of warranty and there is nothing they can do. 

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5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Reddar40,  I don't think you can get it fixed.  If you search this formum on "PEELING" you will see a lot of folks reporting this issue and Googles position is they are out of warranty and there is nothing they can do. 

MplsCustomer
Bronze
Bronze

Sad but true.  With your post, there are now 304 threads about "peeling" Google Nest Hello Doorbells in this forum and 40 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

You could. of course, try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see if they say anything different in your case.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support

 

Best Regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie