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Nest Doorbell - Ring Indoor Greyed out

Hazel_Voss
Community Member

Hello! I had my Nest Doorbell, which is battery operated, in my old home. When someone rang it, all my Google speakers would ring and tell me who was at the door. Now, it only has push notifications to each mobile device in the home. The doorbell rings outside, but no longer inside. When going in the Home app I can see that the option is greyed out. How can I fix this? The device is fully charged and works fine other than that. Also, I have the Neat Aware subscription . Thank you, kindly, for your help. 🙏🏼

23 REPLIES 23

MplsCustomer
Bronze
Bronze

@Hazel_Voss 

The "Indoor chime" option is automatically grayed out and disabled for the battery doorbell if is NOT wired to an indoor doorbell chime and transformer (or if is wired but the voltage is insufficient, per these requirements: https://support.google.com/googlenest/answer/9247132?hl=en).

However, you can separately turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451?hl=en) to get visitor announcements sent to your Nest Hubs, Nest Minis, and Nest speakers.

I have seen a few postings from some customers with battery doorbells reporting that "Visitor announcements" aren't working even when they're enabled, but I haven't seen any answers or explanations.

ERNurseNessa
Community Member

I don’t even see an option to connect the indoor chime to my other google devices.   

ALDNP
Community Member

I'm hoping to figure this out too...when I purchased the nest doorbell (battery) I thought the alert would pop up on phones and ping through other Google devices in the home (Hub Max, Google mini, etc). How the heck are my aging parents going to know someone is at the door if their phone isn't on them? That's a massive design flaw.

@ALDNP 

Do you have "Visitor announcements" turned on and it's not working?

Hi folks,

 

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

I appreciate the help, MplsCustomer

 

Thanks,

JT

ALDNP
Community Member

Yup, thanks for checking in!

janthadeus
Community Specialist
Community Specialist

Hey there,

 

ALDNP, you’re welcome! Glad to hear that. Thanks for sharing that with us.

 

Hazel_Voss and ERNurseNessa, I want to check if you still need help. Don't hesitate to reach back if you do. 

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

Got it... working now, but still a bit disappointed that the "ring" volume is whatever the device is set at. A default louder, attention-getting notification would be perfect - kinda like when a TV switches to commercial and it's 10 times louder than the programming.

Thank you… yes I have it turned on.  I can’t get the bell/ ringer to connect to any of the speakers inside the house.   We still cannot hear a ringer when the push the button outside.  The cellphone app alerts my phone but not my mother when she is alone in the home.  Any other suggestions?

@ERNurseNessa 

If you have "Visitor announcements" turned on for your Google Nest doorbell in the Google Nest app or the Google Home app (depending on the doorbell), and if your Nest Hub(s), Nest Mini(s), and Nest speaker(s) are in the same Google Nest "home/structure" on the same Google Account, then you SHOULD get visitor announcements on each of the speaker devices that are NOT set to "Do not disturb".

That must be the issue.  I don’t see the nest mini in my google home app.   I will try to add it and see if that fixes it.  Thank you!

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Thanks for chiming in, Archie.

 

Best,

JT

I still don’t have a ring/ bell/ chime inside the home.  It only alerts my cellphone app.  

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hello ERNurseNessa,

 

That’s cool — sounds like a plan! Keep us posted.
 

Thanks for chiming in, MplsCustomer.

 

Best,

JT

I feel silly.  I am not able to get the mini to connect to my google home account.  It shows that it is available to link but I just can’t get the ringer to work and we cannot hear the doorbell chime.  Do you think it would be Benedict to just purchase another mini to link it?  I can’t link it to the large home speaker either. 

janthadeus
Community Specialist
Community Specialist

Hi there,

 

How's it going? Still need our help?

 

Best regards,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,
Archie

headed home today and hope to reconnect the mini to bell.  If it is not successful in next 24 hours I will ask for more help!  Thank you for being so responsive!

Hey there!

 

You’re welcome! Sure thing, keep us posted. We’re here to help.
 

Thanks for chiming in, Archie.
 

Best,

JT

Hi ERNurseNessa, 

 

Checking back in — I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT