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Nest Doorbell Wired 2nd Gen Quiet Time doesn't work

geotu
Community Member

I have the Wired 2nd Gen Doorbell, and it's the only doorbell in my house. After enabling Quiet Time and confirming that it shows enabled with a countdown timer on the screen, the indoor mechanical chime still rings. The only way to disable the mechanical chime is to disable "Ring indoor chime" in Settings > Doorbell.

Also, as many users have already suggested, it would be nice to have a way to schedule or use Google Assistant to either enable Quiet Time or toggle the "Ring indoor chime" setting. For those with kids and/or dogs, it would be a lifesaver!

1 Recommended Answer

geotu
Community Member

I followed up with support to let them know that others on this thread are observing the same issue. They replied, "Our senior support team has already created a bug ticket about this. While we don't have any timeframe to share as to when this will be resolved, we'll make sure to loop you in for updates."

View Recommended Answer in original post

20 REPLIES 20

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. When you turn on Quiet Time, are you also checking to make sure that Indoor Chime option is turned off? If it is on, turn it off and try again. I would also restart your device if you haven't already. You can learn how to restart it here, or factory reset it via the same article. 

Best regards, 
Brad

geotu
Community Member

Are you referring to the "Ring indoor chime" setting? Isn't the purpose of Quiet Time to effectively turn that off temporarily for a set amount of time and automatically turn it back on after the timer expires?

Brad
Community Specialist
Community Specialist

@geotu

 

I was definitely asking you if you were seeing the setting turned on when Do Not Disturb is on, to see if it is malfunctioning or not. Are you seeing it showing as on when you have Do Not Disturb on? Or is the option to turn it on and off greyed out when Do Not Disturb is enabled? Please let me know.

 

Best regards,

Brad

geotu
Community Member

@Brad I'm more confused now. Are you referring to the Do Not Disturb system setting on my phone? That shouldn't have anything to do with this issue. But to entertain your suggestion, the Doorbell settings are available (not grayed out) regardless of my phone's Do Not Disturb setting.

The issue boils down to software (Google Home) that is not correctly controlling hardware (Nest Doorbell). Here are the exact steps to reproduce the issue:

  1. Open the Google Home app.
  2. Tap the Nest Doorbell video/device.
  3. Tap the hamburger menu in the bottom right corner.
  4. Tap Quiet time.
  5. Set for whatever time (default 30 minutes).
  6. With the timer now overlayed on the video ("Quiet time # min left"), press the physical Nest Doorbell button. For me, the indoor chime still rings, but it should have been silenced by the Quiet Time feature.

As I mentioned before, the only way I've found to disable the indoor chime is the "Ring indoor chime" setting, which is accessed with the following steps. However, this is an indefinitely long setting and you have to remember to come back to the app to reenable the indoor chime. The Quiet Time feature would be way more convenient if it works (and if it could be automated using Google Assistant or a schedule).

  1. Open the Google Home app.
  2. Tap the Nest Doorbell video/device.
  3. Tap the 3-dots menu in the top right corner and open Settings.
  4. Tap Doorbell.
  5. Toggle the third setting "Ring indoor chime." If it's disabled, the indoor chime doesn't ring. If it's enabled, the indoor chime rings.

 

Brad
Community Specialist
Community Specialist

@geotu 

 

Please fill out this form, and a higher tier of support will reach out to you with next steps. They will be able to assist you further.

 

Best regards,

Brad

wilvil
Community Member

I have this exact same issue. Is there a resolution to this? 

geotu
Community Member

Unfortunately not yet. I've been messaging back and forth privately with Nest Support. They're waiting on me to create a video showing the entire sequence that I described above - enabling Quiet Time and then showing that the indoor chime still rings (and my dogs still bark). I was planning on recording that this weekend.

Brad
Community Specialist
Community Specialist

@geotu 

 

Just checking in to see how things are going. Were you able to send in the requested footage to support? Please let me know. 

 

Best regards,

Brad

geotu
Community Member

Thanks for checking in. I just recorded and sent the footage.

jjardine
Community Member

My only solution is to go into the Doorbell setting and disable the Indoor chime, then manually turn it back on after. The problem isn't you, the software is broken.

jjardine
Community Member

You're not alone. My 1st gen "Hello" doorbell died and I replaced it with a 2nd Gen. Quiet time doesn't work with this generation of the doorbell. It's not a setup issue. If you go into your doorbell settings and disable the indoor chime, the chime is muted permanently -- which indicates the hardware is capable of muting. This points towards a software issue. I can reproduce the issue with both the General Availability version of the Google Home app as well as the Preview version. 

geotu
Community Member

Thanks for sharing and confirming. I agree it seems like a software issue since there are other ways to manually disable the indoor chime through the app. I've provided the Google Nest "senior support team" with everything they've asked, and I'll post updates here if I hear back.

jjardine
Community Member

Thanks for doing the leg work for all of us with the issue!

jjardine
Community Member

Any update here?

geotu
Community Member

I followed up with support to let them know that others on this thread are observing the same issue. They replied, "Our senior support team has already created a bug ticket about this. While we don't have any timeframe to share as to when this will be resolved, we'll make sure to loop you in for updates."

jjardine
Community Member

Thank you!

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you to those who have filled out the support form, this is a bug we are looking into further. We unfortunately do not have a timeframe to provide, but we are working on finding a solution. If you still need help with this, please reach out to support for further assistance. Thank you for your patience.

 

Best regards,

Brad

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@jjardine we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

 

For those who are still not able to fill out the form yet, you may hit this link and provide all the needed information. Let me know once you’re done.

 

I appreciate the help, Brad.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@wilvil we received your form — our support team will send you an email to give you assistance with your concern. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

 

Regards,

Emerson

wilvil
Community Member

Thanks for the update on this!