Nest Doorbell (battery) missing / delayed notification upto 20 seconds

[PPendyala]

For the past 2 weeks, I missed a few packages as the Nest Doorbell gen 1 (battery) decided to either send delayed notifications or just ignore the doorbell. When I finally realize it's been late the live mode does work to see who is in front of the camera to initiate 2 way talk feature.

So the it's a smart doorbell that doesn't work, what's happening with this nest product, is there a downgrade to this product?

I have nest hub max, nest hub gen 2, nest mini, pixel 7 Pro and pixel watch and still end up missing packages 😞

[Skyyl]

Same thing was happening to me and it **bleep** the bed a few weeks later. Call your warranty in now!

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks for lending a hand Brad.

Best,
Emerson

[PPendyala]

Hi All,

As suggested by Brad, I followed the instructions and restarted my doorbell, however it didn't seems to help as I still kept getting notifications upto 25 seconds after the doorbell is pressed. 

I want to emphasize on the placement of my wifi it is 1.5 meters away from the doorbell with only the front door separating them. 

So as a final desperate move, I did a full factory reset and lost all my history. This seems to be the only solution that seems to be working for now. Being a nest aware plus member it's pains to lose history. 

While I appreciate the support here but the doorbell performance is very inferior and a total  let down.

Regards,

Pendy

[EmersonB]

Hello PPendyala,

Thanks for getting back to us and we're glad that it's working fine now. Also, we appreciate you taking your time sharing what you've done to resolve the issue. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson